SOFTWARE ASSET MANAGEMENT SPECIALIST (AMERICAS)

Software Asset Management Specialist (Americas) - (Job Number .
) * SOFTWARE ASSET MANAGEMENT SPECIALIST (HUB)About UsWSP is a global leader in engineering and professional services.
We pride ourselves on delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide.
In order to achieve the priorities and enablers defined for IT Services in support of the business strategy, IT is undertaking a global transformation program.
This role is part of the AMERICAS Hub, reporting to the IT Service Manager.
osition SummaryThe Software Asset Management Specialist will be responsible for software asset management lifecycle operational activities in accordance with defined processes, operating procedures and policies.
ob Responsibilities .
esponsibilities of this role include (but are not limited to) .
rocess software Requests through defined lifecycle software asset management processes.
Ensure timely ordering and delivery of software licenses to meet service levels and provide a positive user-experience, especially for onboarding and to improve business productivity.
espond to escalations and licensing queries from stakeholders.
nsure compliant use of the license management tool within the operation.
Maintain a single record so all WSP IT software assets are managed throughout their lifecycle, from procurement to deinstallation.
All purchase related information must be captured and stored, including license entitlements, proof of purchase, license keys, activation information, and so on.
rovide inputs to and maintain a software renewals calendar.
upport software installation activities.
Engage as required with software vendors, On Site Support teams and SCCM/Intune teams and supply the necessary information to ensure timely and accurate software delivery.
ngage in license optimization initiatives.
Collaborate with Engineering teams around optimization of engineering software.
upport audit and compliance activity by providing reporting required to support audit/regulatory requirements.
rovide necessary inputs into financial and budgetary processes.
hrough local governance and by preparing detailed audit information and operational metrics analysis, (using PowerBI dashboards as the single source of truth), highlight operational gaps and issues that require focus, ensure these are addressed as required in alignment with ITSM practices.
here processes and/or operating procedures may need adjusting to drive improvement, raise as required to ITSM Practices and provide feedback/inputs as necessary.
upport transitional activities as operations are internalized and share Knowledge as required.
* Skills and Qualifications .
equiredA clear understanding of the ITIL framework and an ability to apply ITIL principles within an IT service management environment, ITIL qualification as standard.
+ years of experience working in an ITIL aligned operational role (Software Asset Management or similar).
olid knowledge and experience of ServiceNow.
nthusiasm and dedication to drive continual improvement and, or change.
xcellent analytical and communication (both verbal and written) skills.
xperience of working to (and exceeding) Service Level Agreements.
rocess orientated with a methodical and planned approach to achieving goals.
bility to quickly gain the confidence of the business and colleagues through building efficient working relationships and by exhibiting excellent communication and influencing skills.
e comfortable with ambiguity, thrive on change and engender a collaborative approach.
ct as an advocate for the IT Organisation both externally and internally.
referredBachelor's degree in Information Technology or a related field.
razilChile, Mexico, Panama, Argentina, Colombia, Trinidad and TobagoFull-timeTemporary6Oct AM |