JUNIOR IT CUSTOMER SUCCESS SPECIALIST (EN LANGUAGE) (REMOTE)

Become part of the world’s fastest-growing web hosting company! Join Hostinger, where we build world-class solutions for anyone to easily succeed online. Our team of 900 professionals is behind the success of 2.5 million clients across 150 countries, helping them bring their e-shops, blogs, and talent-showcasing websites to life.

We are looking for a Junior Technical Customer Success Specialist to join our Customer Success Team.

Do you think that customers deserve more than just support, and you are willing to go above and beyond to help them succeed?

Do you dream of deep diving into the world of IT but need some experience to get started?

If it's a yes, then we've got a match!

Are you getting excited? Keep reading to learn more!

What You Will Do:

• Provide your services by communicating with customers and troubleshooting their billing, domains, or account-related issues via live chat and tickets in a timely manner.
• Apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about.
• Be a true ambassador by empowering our customers to build their online success!
• Dive deep into the world of IT by polishing your technical expertise daily.
• Deliver impactful work on a global scale.

Requisitos del puesto

• C1 or native written English proficiency.
• High motivation for helping customers and IT curiosity, basic technical understanding.
• Ability to multitask and handle multiple customer inquiries simultaneously.
• High emotional intelligence, with the ability to read customers’ sentiments and reflect back on the feedback provided.
• Strong problem-solving skills and the ability to think critically when addressing tasks.
• Ability to show empathy, tactfulness, and proactivity when interacting with customers.
• Hunger for growth & a can-do attitude!
• A curious and always learning mindset - if you don’t know, how can you find out more?
• Owning your own growth through reflection, reviewing past interactions, and preparing to take initiative on opportunities.
• A typing speed of ≥ 50 WPM.
• Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights and weekends).
• A computer with the following parameters: RAM - 16 GB or higher (for Windows); 8 GB or higher (for Mac Os).Processor - Intel i3, i5, i7, 10th generation or later. Minimum AMD Ryzen 4000 or higher.
• Operating system: Windows 10 (Windows 10 Home, Pro, or Enterprise. S Mode is not supported). Mac OS X, with macOS 13.6 or later. Linux: Ubuntu LTS 22.04 or higher, Red Hat 8.0 or higher, Fedora 38 or higher.
• Ability to boost the internet speed to at least 50 Mbps.
• Experience in the customer service field is a plus!

Otros datos del puesto

• Permanent remote opportunity!
• A competitive monthly compensation for services in USD (for non-Indonesian candidates).
• A competitive monthly basic salary ranging from IDR 6-7 million, excluding bonuses (for Indonesian candidates).
• Fully compensated 3.5-week initial period to gain knowledge in technology, product, and communication areas.
• Additional service fee: available and ranging from 5% to 30% from your monthly compensation, according to services delivered.
• Commissions (10%) can be earned by offering additional services for our customers.
• Paid Suspension days. Love visiting the seaside? No problem - us, too! We offer 20 days of paid suspension days.
• Flexible compensation models to choose from: Fix and Variable!
• Loads of possibilities & tools for your personal growth: Udemy account, Successors Academy course, Scribd subscription, and many more!
• Active internal growth! 80+ talents from the Customer Success team have excelled in their positions throughout 2023.
• Estimated start date: as soon as possible!