DESK SUPPORT TECHNICIAN (CONTRACT)

Closing Date.
July 15th,   As Canada’s largest diversified mining company, Teck is committed to providing the world with essential resources safely and sustainably.
We have a rich history of consistently driving innovation, harnessing new technology, and cultivating a dynamic environment that empowers our employees to shape the future.
The Desktop Support (Site Support) role at Teck Resources is a Tier 2 end user support position that encompasses a blend of higher and lower responsibility tasks, often involving technical aptitude.
As the title suggests, this role involves in-person support and is expected to be carried out on-site throughout the week, with no remote-work or work from home capability to be expected.
The core responsibilities of this role encompass a range of daily tasks, including onboarding procedures, machine refreshment and replacement, incident resolution, and general ticket and request management.
While our team maintains a close-knit dynamic, candidates should possess the ability to work autonomously and effectively leverage diverse resources, even when separated from the team.
All tasks are assigned and documented through ServiceNow, making prior familiarity with this tool beneficial.
Additionally, candidates are expected to uphold accurate records related to requests, incidents, and asset management.
This includes the upkeep of internal team documentation and the occasional update of externally accessible knowledgebase articles as needed.
Responsibilities.
Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures  Effective Collaboration.
Engage daily with diverse teams, tiers, groups, and business sectors to accomplish tasks, manage incidents, and complete project assignments Vendor Coordination.
Collaborate with hardware and software vendors to ensure timely delivery of products.
Coordinate the installation and setup of new equipment, adhering to predetermined schedules Precise Record Keeping.
Maintain detailed and organized records, encompassing service tickets, request histories, asset records, and both internal and external documentation Driving Growth and Improvement.
Actively contribute to the team's ongoing development by participating in the implementation of documentation, policies, and procedures.
Exhibit innovative thinking to improve existing processes Resource Management.
Monitor and sustain optimal stock levels, striking a balance between availability and cost-efficiency to prevent unnecessary expenditures Standardization Advocacy.
Evaluate hardware and software resources and propose recommendations for standardization, whenever viable, to streamline operations   Minimum Qualifications.
Technical Proficiency.
Possession of a technical certificate, diploma, OR a minimum of 2 years of directly-related Tier 2 experience Demonstrated excellence in extensive technical troubleshooting skills Outstanding organizational, written, verbal, and interpersonal communication skills are imperative Confidence in solving Tier 2 (and some Tier 3) issues in Windows, encompassing application-specific errors and complexities of a multi/hybrid-DC environment involving SCCM/AD/Azure Microsoft Proficiency.
Thorough understanding and history of supporting Windows 10, Office MSI, O365 CTR, and O365 Online   Desired Qualifications.
Bachelor's of Arts of Science OR 4+ years of directly-related Tier 2 experience ITIL Framework.
Familiarity with working in an ITIL V3 framework Tool Proficiency.
Advanced familiarity with tools like ServiceNow, Azure Online, TeamViewer, SCCM, Active Directory (including Azure AD), and Desktop Authority Enterprise Experience.
Recent experience in a large organization with a personnel strength of or more Language Skills.
Spanish speaking skills are advantageous at Teck Automation Expertise.
Experience with PowerShell scripting and other software automation methods Printer Support.
Experience in supporting multi-function Xerox printers, particularly AltaLink models Apple Support.
Recent history of supporting Apple in an enterprise setting, using JAMF and InTune Certifications (Preferred).
Additionally, preferred qualifications may include professional certifications from entities such as BCIT or HDI (Desktop Support Technician or Support Center Analyst), CompTIA or Microsoft (Microsoft Certified IT Professional or Microsoft Certified Systems Administrator)   About Teck   At Teck, we value diversity.
Our teams work collaboratively and respect each person’s unique perspective and contribution.
Qualified applicants interested in joining a dynamic team are encouraged to submit a resume and cover letter electronically.
We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted.
Teck is a diversified resource company committed to responsible mining and mineral development with major business units focused on copper, steelmaking coal and zinc, as well as investments in energy assets.
Teck has been named one of Canada’s Top 100 Employers for the six consecutive years.
Teck has also been named to the Forbes list of the World’s Best Employers for the past two years and is one of Canada's Top Employers for Young People.
Headquartered in Vancouver, Canada, its shares are listed on the Toronto Stock Exchange under the symbols TECK.
and TECK.
and the New York Stock Exchange under the symbol TECK.
Learn more about Teck at www.
eck.
om or follow @TeckResources