CUSTOMER SUPPORT SPECIALIST ECOMMERCE

Jumpseller is an ecommerce platform for fastgrowing businesses. We focus on making online commerce easier so that companies can concentrate on what they do best selling their products. Today, merchants use our platform to manage every aspect of their online businessfrom products and orders to shipping and customersselling through an online store, chat, mobile, integrated marketplaces, and other sales channels. Although our company has been around for over 10 years, youll find a startuplike structure here, where your ideas and contributions truly matter, and theres extensive room for career growth.



Our team is made up of a very diverse group of people from different countries and backgrounds, making us a multicultural company. Although we are a remotefirst company, we have two offices one in Santiago, Chile, and another in Porto, Portugal.



Were looking for someone to join our Customer Support Team. Someone who loves to help others, someone who can feel empathy, have a good communication, a problemsolver, detail oriented, when dealing with customers problems and to whom you can relate.



We mostly need help on replying to our clients via email, between 10.00am to 8.00pm. Its a regular 40 hourswork per week. Every 6 weeks, working a weekend is necessary, with 2 days off during the week.

This is a demanding role, where many of the inquiries are technically complicated to assess. This requires you to act, on a dailybasis, as a liaison between our client base and our Design Development teams.



This is a fullremote position open to candidates across the LATAM region.


You are
Passionate, caring and empathic person, who likes to listen and solve other peoples problems
Incredibly resourceful and exceptional at finding solutions even when there is no clear path.
An advanced computer and Internet user, with previous experience creating or editing or managing Online Stores, Blogs, in Customer Support or in Marketing roles
Excellent in communication and teamwork
Fluent Spanish speaker
Fluent Portuguese speaker.

You have
Bachelors Degree on Engineering, Marketing, Journalism, Communication, or other
Demonstrated previous professional experience in Customer Support
Advanced computer skills, from a user perspective
Ability to communicate clearly in writing and orally in Spanish and English
Previous experience with Jumpseller or other ecommerce platforms is a plus
HTML development experience is a plus.

You will
Help clients setting up their ecommerce solution from different subjects help them solving their ecommerce doubts and problems
Answer about 75 emails per day once youre fully up to speed 23 months onramp
Identify, document and prioritize customer reported issues to the development team
Document automatize replies for frequently asked questions
Gauge the usability of new and existing features, and making constructive suggestions for change
Take responsibility ownership of your work.

Benefits
Remote Work
Competitive pay
Performance based bonus every month
Be in an informal environment, working for a global market
Work on a MacBook external 27 monitor.

The Recruitment Process
We will review all the CVs Cover Letters received
First interviews lasting 30 minutes. This is an introductory meeting, so that you get to know Jumpseller and present yourself
Top candidates will be invited to participate o a Case Study, which will be done at their own pace and should not take over 2hs. Not more than 4 to 6 invitations will be sent. All other applicants will receive a rejection notification
Finally, a last interview lasting 45 to 60 minutes to review the resolution Case Study focus deeper on your main professional projectachievement
We expect to send you an offer by late November or early December.
All candidates will be notified from us once the process is concluded. Those on the last interview stage can request brief feedback about their application.
Bolsa de trabajo Chile ofrecemos puesto de Customer Support Specialist para el sector de Atencion a clientes en la empresa Jumpseller Spa de Santiago Providencia. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada de 40 horas semanales.