Ver oferta completa

CUSTOMER SUCCESS MANAGER

Descripción de la oferta de empleo

We are a business intelligence platform, with 28 years of experience in the LATAM market, providing our clients with valuable and updated information on projects, news and data related to the areas of Electric Power, Infrastructure, Mining and Metals, Oil and Gas, ICT, among others, so that they can use this information to make strategic decisions for their business.
At BNamericas, our mission is to facilitate regional development and investment in Latin America by generating valuable business intelligence for companies, governments, and other market players worldwide while continually developing its people's expertise.
You can find out more about us at www.
namericas.
om We are ambitious, entrepreneurial, and innovators! Our team is expanding as our solutions gain market adoption.
*This job has a salary + monthly commissions.
*This vacancy welcomes inclusive applications.
Funciones del cargo As a Customer Success Executive, you will work closely with C-Level Executives, Directors, and Regional Managers from diverse industries like Infrastructure, Mining, Electric Power, Oil & Gas, ICT, and Financial Services.
Your objective is to drive usage up in every stage of the customer journey and ensure your assigned clients reach their goals.
Develop customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
Ensures all customers are successfully using the product or service they’ve purchased from the company.
Serve as the primary contact for the onboarding of new customers, the training of platform endusers, and post-go-live support.
Ensure customers remain satisfied with the product by educating them about functional capabilities in line with their needs.
Manage Customer Success Activities like Training, Onboarding, Adoption, and support Renewals.
Identify and communicate potential risks that would threaten renewals and proactively drive action throughout the customer lifecycle to reduce churn.
This position reports to the Account Manager who will support your learning and development in the role.
Requerimientos del cargo We are looking for an individual with high communication skills, goal-oriented, process-oriented, analytical, and thrives in a fast paced and demanding environment.
omeone open to a culture of innovation and collaboration in an international team environment and is highly adaptable and quick to learn new information and implement new strategies.
The ideal candidate is driven, self-motivated and enthusiastic with a “can-do” attitude and with the ability to work from home or in the office.
o be successful in this position, you must be a team player, highly organized, and a problem-solver with the ability to educate/train users on new products or features with attention to detail.
What are we looking for? University Degree.
Relevant customer success, customer service, or account management experience Communications abilities in English+Portuguese.
Technical aptitude and ability to learn software programs.
Proven track record of working in a customer-facing role.
Proficient in Microsoft Office Suite, (Outlook, Excel, PowerPoint and other) Opcionales Knowledge in Salesforce / Intercom is a plus Relevant experience in a SaaS or software company is a plus.
Condiciones monthly commissions onboarding continuous training and learning excellent working environment career commercial development
Ver oferta completa

Detalles de la oferta

Empresa
  • BNamericas
Localidad
  • En todo Chile
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 04/11/2024
Fecha de expiración
  • 02/02/2025
Junior IT Customer Success Specialist (EN Language) (Remote)
Hostinger

We are looking for a junior technical customer success specialist to join our customer success team... ability to multitask and handle multiple customer inquiries simultaneously... our team of 900 professionals is behind the success of 2... apply problem-solving skills and resourcefulness and show our......

Exxon mobil oil gas companies job career opportunities
60000

James peterson, human resources manager... exxon mobil oil and gas company... exxon mobil oil gas is a leading seismic company; we provides comprehensive worldwide reservoir imaging, monitoring, and development services, with the most extensive seismic crews and data processing centers in the industry......

COD 01/24 Vendedor Línea Ambiente Osorno
Rentokil initial

¿cómo lo hacemos? mediante el control de los mosquitos vinculados a enfermedades tales como la fiebre del dengue, el virus zika y la malaria; reduciendo la propagación de gérmenes mediante instalaciones eficaces para el lavado de manos; promoviendo entornos laborales seguros; y proporcionando plantaciones......

COD 01/24 Vendedor Línea Ambiente Iquique
Rentokil Initial

¿cómo lo hacemos? mediante el control de los mosquitos vinculados a enfermedades tales como la fiebre del dengue, el virus zika y la malaria; reduciendo la propagación de gérmenes mediante instalaciones eficaces para el lavado de manos; promoviendo entornos laborales seguros; y proporcionando plantaciones......

COD 01/24 Vendedor Línea Ambiente Copiapó
Rentokil Initial

¿cómo lo hacemos? mediante el control de los mosquitos vinculados a enfermedades tales como la fiebre del dengue, el virus zika y la malaria; reduciendo la propagación de gérmenes mediante instalaciones eficaces para el lavado de manos; promoviendo entornos laborales seguros; y proporcionando plantaciones......