CUSTOMER SERVICE SUPERVISOR

Company Description TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industry.
Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts ™, has been our strength for over 50 years.
At TOMRA, we want people to innovate, show passion in their work and be responsible.
We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo.
We value passion that focuses and commits to meeting success.
We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.
Job Description At TOMRA Food we are committed to our brand and as we continue to invest globally, we are looking for passionate and driven Customer Service Supervisor to join our team.
Your work will be purposeful, and you will play an important role in helping the business achieve some exciting goals.
About the role.
Serve as the expert and primary point of contact for the team, providing guidance and support.
Lead the team to achieve maximum performance based on established customer service metrics.
Handle diverse customer and sales calls/requests, ensuring compliance with policies, procedures, and service quality standards.
Deliver world-class customer service and solutions efficiently, exceeding customer expectations.
Maintain a thorough understanding of end-to-end processes and product knowledge, continuously improving back office processes.
Offer needs-based service options, identify cross-sell opportunities, and ensure customer satisfaction, resolving complaints accurately and efficiently.
Provide ongoing training to ensure awareness of product and service changes, mentor new team members, and act as a contact point for general inquiries from peers.
Qualifications About you.
Bachelors in Business, Marketing, Project Management preferred or 5+  Years of Experience in lieu of degree.
Discover your vision, think creatively, plan for the future, and coordinate all activities accordingly.
Be visible, approachable, and passionate to make a significant impact.
Demonstrate your values and actions, as they influence others more than words.
Treat everyone with respect, trust, empathy, and care.
Take risks, explore new methods, and recognize potential in people, processes, and products.
Foster an open culture, develop team members, and promote continuous learning.
Empower and delegate appropriately, enabling autonomy and accountability, with strong leadership, coaching abilities, and excellent communication skills.
5+ years Managing high volume customer service center required, additional customer service/sales background a plus.
Additional Information Why work for us.
TOMRA offers competitive benefits according to each country, being some of them.
Complementary Health Insurance  Life Insurance  Employee Assistance Program (EAP)  Referral and Jubilee bonus   National Holidays and Christmas Bonus  Flexible Working Arrangements  Professional Training and Development  Global Career Opportunities with strong record for internal promotions  At TOMRA we proudly recognise cultural diversity, inclusiveness of thought and individuals to create a great working environment for our employees.
So, even if you don’t think you tick all the boxes and the requirements, but you have what it takes, we would still like to hear from you.
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