CUSTOMER SERVICE SPECIALIST

Company CultureWe are passionate about enhancing user experiences through exceptional customer service and innovative solutions.
Our platform, empowers users to tackle challenges seamlessly.
We’re looking for ambitious individuals who are ready to make a significant impact.
Join our vibrant team where collaboration, adaptability, and a customer-first mindset drive our success!Summary & ObjectivesWe seek a Customer Service Specialist to join our Client's team at whale.
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who is not only skilled but also takes initiative and is proactive in their approach to customers.
This role is pivotal in improving operational efficiency and customer satisfaction.
You will provide timely assistance, manage demo bookings for our Sales team, and resolve customer inquiries with confidence and clarity.
If you thrive in a fast-paced environment and are committed to delivering outstanding service, we want to hear from you!Key Responsibilities & Functions.
Customer Support.
Respond to customer inquiries via email and chat, providing timely and accurate assistance to enhance user satisfaction with our platform usewhale.
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emo Scheduling.
Manage and coordinate demo bookings for potential clients with our Sales team, ensuring a smooth process.
ssue Resolution.
Troubleshoot and resolve customer issues or escalate them to the appropriate team members when necessary.
ustomer Follow-up.
Follow up with customers to confirm their issues are resolved and ensure they are satisfied with the service received.
nowledge Management.
Keep up-to-date with the latest information about our platform and services to provide accurate support.
ricing Information.
Address pricing questions and provide clear, accurate information to potential customers, aiding their decision-making process.
30 hours a week position with a competitive salary.
A dynamic and positive work environment.
Opportunities for growth and development within the company.
The chance to work with a collaborative team that values innovation and creativity.
Training and support are provided to help you succeed in your role.
Experience.
High school diploma or equivalent.
Minimum 2 years of experience in a customer service role, preferably in a fast-paced, high-volume call center or customer support environment.
Skills and competencies.
Strong communication skills and customer-centric attitude.
Problem-solving abilities, and excellent organizational skills.
Experience in handling customer inquiries and complaints effectively.
High level of empathy and interpersonal skills.
Ability to work independently and as part of a team Strong English skills, both written and speaking Technical Knowledge.
Familiarity with CRM systems and customer support tools.
Proficiency with Microsoft Office Suite and Microsoft 365.
Basic technical troubleshooting skills are an advantage.
Experience in handling customer inquiries and complaints effectively.
The Ideal Candidate.
Thrives in a fast-paced environment and can manage multiple inquiries efficiently.
Is adaptable and open to learning new processes and tools.
Demonstrates a strong commitment to customer satisfaction and teamwork.