CUSTOMER SERVICE ADMINISTRATIVE (PORTUGUESE)

Company Description TOMRA Food is a multi-national organization and a leading provider of sensor based sorting and processing technology for the fresh and processed food industries.
Developing state-of-the-art technologies, optimizing customers' production flow, and helping to deliver consistent high quality output have been our strengths for more than 30 years in the food industry.
At TOMRA, we want people to innovate, exhibit passion in their work and be responsible.
We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo.
We thrive off passion that always focuses and commits to meeting success.
We demand a responsible and safe mindset that takes care of our customers, products and fellow employees.
Job Description Primary Job Functions Respond to customer inquiries, providing information, and resolving complaints in a timely and professional manner.
Handle order entries, invoicing, and ensuring proper documentation is maintained for each transaction.
Update and maintain customer databases and records, ensure accuracy and confidentiality.
Work closely with customer service coordinators, service, and other departments to ensure customer satisfaction.
Assist in generating customer service reports Address and escalate unresolved customer issues to the appropriate department or senior management.
Qualifications About you Bachelor’s or Associate‘s degree preferred, equivalent experience will be considered 1-3 years of experience in customer service, proficiency in customer service software and databases.
English is required and Portuguese is a plus Organizational and multitasking abilities.
Attention to detail and problem-solving mindset.
Ability to work effectively in a team and independently.
Additional Information We are an equal opportunity employer and value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Location I'm interested I'm interested Privacy Policy