CUSTOMER EXPERIENCE CONSULTANT

Descripción del puesto Job Description.
We are looking for team players, customer oriented and well-organized individuals with strong logistics experience and solid knowledge in logistics and Supply Chain Management operations.
This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen.
Responsibilities.
 You will be in charge of handling customer inquiries / requests by telephone and email from (Dominican Republic)  Provide product and service information to customers.
 Follow up customer inquiries when necessary.
 Identify, research, analyze and resolve customer complaints.
 Identify opportunities to improve customer experience and processes.
 Act and communicate proactively and keep customers informed of any issues or changes in the booking.
 Work independently and assist the team in realizing goals and standards – share knowledge and best practices.
 KPI’s adherence.
Requisitos Minimum requirements.
- Bachelor’ level plus 2-3 years of relevant customer service experience.
- Spanish speaker, minimum of 75% fluency in English (oral and written).
- Intermediate to advanced MS Office Suite experience.
- Multitasking skills with sense of urgency.
- Team player - Able to work under pressure - Well organized, efficient and effective - Problem solving and root cause analysis - Strong interpersonal and communication skills Preferred requirements.
- Previous experience in shipping / logistics Beneficios Posicion para cubrir licencia por 6 meses Salario Horario de lunes a viernes de 8 a 6