GUEST RELATION MANAGER

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

W Hotels mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. Were here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tunedin, upforanything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. WhateverWhenever is our culture and service philosophy that brings our guests passions to life. If you are original, innovative, and always looking towards the future of whats possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Manages daytoday operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Serves as a leader in displaying outstanding hospitality skills.

Sets a positive example for guest relations.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Strives to improve service performance.

Provides immediate assistance to guests as requested.

Ensures employees understand customer service expectations and parameters.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.
Bolsa de trabajo Chile ofrecemos puesto de Guest Relation Manager para el sector de Hosteleria Turismo en la empresa Hotel W Santiago de Santiago Las condes. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada de 44 horas semanales.