COMMERCIAL RENEWALS MANAGER

Position Description The Commercial Renewals Manager will work directly with the
customers, partner with Sales, Customer Success and Okta Alliances teams in driving
successful renewals and ultimately mitigating churn and securing long term renewals. They are
responsible for meeting renewal rate and growth targets.

Job Duties And Responsibilities
Manage all aspects of the subscription renewal process for a defined set of customers to
ensure continuous access to Okta products and services, drive longterm agreements,
and maintain and grow Okta revenue.
Proactively manage a quarterly portfolio of 40 customer renewals, 3M in ARR
Own, drive, and lead the renewals process in collaboration with Customer Success,
Sales or Okta Alliances to formulate a renewal strategy which may include improving
the value to the customer, driving revenue growth, and mitigating churn risk
Build relationships with customer executives and stakeholders to understand objectives
and accelerate their path to value by identifying additional service, training andor
support needs
Work closely with Deal Desk, Order Management, and Legal teams to ensure all
contracts are accurate
Prepare proposals, including renewal rate calculations, verify contracts, review terms
and conditions
Work on assigned projects and take initiative to improve the way our team operates
Track and document all renewal activities in Salesforce and other Okta business
applications
Forecasting renewals, upsells, churn with accuracy

Minimum REQUIRED Knowledge, Skills, And Abilities
35 years of experience in renewals, customer success, sales, account management or
equivalent customer facing role
Comfort negotiating Saas agreements
Demonstrated capability to close complex deals with a high degree of integrity and
independence
Highly organized with strong attention to detail
Strong oral, written and presentation skills
Ability to organize, prioritize, complete activities and meet deadlines on a daily basis
Requires ability to withstand frequent and intense pressure as a result of demanding
workload and must be able to maintain a positive and professional manner throughout
Experience recording information in Salesforce or similar CRM system preferred not
required
Team player who enjoys assisting where needed and finding ways to help
High activity level, enthusiastic, selfmotivated, tenacious
Proven influencer and negotiator
4 year college degree or equivalent business experience
Bolsa de trabajo Chile ofrecemos puesto de Commercial Renewals Manager para el sector de CallCenter Telemercadeo en la empresa CGS de Santiago Centro. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Jornada de 44 horas semanales.